PwC Global Digital Product Manager - GMO in San Francisco, California
Specialty/Competency: IFS - Internal Firm Services - Other
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 20%
A career in Sales and Marketing will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm.
The Global Marketing Organization (GMO) creates relevance, distinctiveness and growth for the PwC brand and business. We work together with the global markets and territory marketing leaders to deliver the go-to-market priorities aligned to Platforms, and enable sales and marketing excellence across the network.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Pursue opportunities to develop existing and new skills outside of comfort zone.
Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
Coach others and encourage them to take ownership of their development.
Analyse complex ideas or proposals and build a range of meaningful recommendations.
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
Address sub-standard work or work that does not meet firm's/client's expectations.
Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
Focus on building trusted relationships.
Uphold the firm's code of ethics and business conduct.
The Product Manager will partner with business, marketing and network stakeholders to evaluate, prioritize and plan initiatives against the digital roadmap, and manage the full product life cycle of gathering customer needs, documenting requirements and product vision, identifying measurable outcomes, and working closely with engineering on release cycle management, all with the end goal of delivering the highest value products to the largest possible audience in a timely manner.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
High School Diploma
Minimum Years of Experience :
Preferred Qualifications :
Degree Preferred :
Preferred Knowledge/Skills :
Demonstrating industry leader level knowledge of and/or proven record of success in:
Orchestrating advanced applications using Adobe Experience Suite (Adobe AEM CMS, Adobe Target, and Adobe Analytics) at an expert level;
Creating a closed loop between marketing and sales to shorten lead times and improve client impact
Integrating CRM and marketing automation (Salesforce preferable);
Managing strategy and innovation working with internal and external partners and stakeholders, ideally in a B2B or services context;
Navigating complex problems and stakeholders, evaluating and prioritizing needs and creating actionable recommendations;
Managing governance across global websites ensuring performance and development is aligned to business and marketing objectives;
Monitoring external digital trends and acting as a subject matter expert on global website strategy and innovation;
Developing, testing and deploying a complex global website across multiple territories;
Understanding and experience across a range of design approaches and research methodologies (e.g., product design, service design, systems thinking, UX, etc.);
Leveraging data to understand user preferences and created personalized experiences across the customer journey to deliver the right message to the right client at the right time on the right channel;
Understanding and application of UX, UI, and design thinking;
Demonstrating client and project management skills involving delivery of both content-based and technology-oriented products, using tools such as Trello, JIRA or similar;
Developing and managing KPIs to optimize customer experience: including measurement, reviewing, and making recommendations on changes needed to enhance our brand to improve client KPIs;
Understanding of marketing and sales capabilities, including sales, marketing, brand, strategic marketing and integrated content in a B2B context;
Understanding of Agile principles;
Analyzing data to evaluate the performance of digital platforms in line with the strategy and marketing objectives; and,
Building and managing relationships across a global network with other marketing functions and the business, including effectively managing a matrixed organization.