PwC Communications Senior Manager, Consulting Solutions in San Jose, California
Specialty/Competency: IFS - Brand & Communications
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 20%
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
High School Diploma
Minimum Years of Experience :
Preferred Qualifications :
Degree Preferred :
Preferred Fields of Study :
English Literature, Journalism, Communications Studies/Speech Communication and Rhetoric, Marketing, Computer and Information Science, Engineering, Public Relations
Preferred Knowledge/Skills :
This individual will be a strategic thinker, proven storyteller and flawless executor who has a passion for communicating new ideas, concepts or changes to employees. They should also demonstrate intimate abilities and knowledge with, and/or a proven record of success in the following areas:
Developing a strategy, cadence and key messages that tie back to the PwC and Consulting Solutions strategy. This includes proactively connecting dots between narratives and among workstreams and stakeholders;
Possessing problem-solving skills - including offering solutions to achieve communication objectives;
Letting the understanding of the business, how we operate guide audience impact assessment and development of messaging;
Using data to inform recommendations and measure impact / results of the program. This includes identifying objectives at the start and measuring success at the end, and proposing metrics that will help stakeholders track their ultimate goals;
Knowing when and how to collaborate with external communications - including proactively reaching out to discuss how to share thought leadership / external content to the appropriate audiences as well as finding opportunities to feature internal stories externally
Ensuring that we are sharing information in a clear, interesting and relevant way;
Taking an innovative approach through multiple mediums and using new technologies / platforms to deliver messages. This includes having an ability to communicate visually (and/or finding the resources and support to communicate concepts visually);
Demonstrating proven experience using technology and tools that enable communications and collaboration, such as Microsoft 365, Google platforms and tools; various project and content management systems;
Developing and providing feedback on communications content and deliverables, including but not limited to webcasts, toolkits, messaging packs, websites, collaboration / community plans, leadership messages, infographics, etc. to the highest standards of quality and accuracy;
Turning technical specifics into a story or content that it easy to digest and understand “what’s in it for mw;
Identifying stakeholders and audiences for a change, the impact to each audience group and an articulation of “what’s in it for me” or key sensitivities around the change;
Taking complex concepts and communicate them in a simple, clear, and meaningful way to the respective audiences. This includes thinking through how to best target audiences to ensure the message is received at the right time and in the right place and will therefore resonate;
Leading communication for a change program - including collaborating with team members in other teams to ensure we use the most effective channels, messages and methods;
Showing proven experience developing content and collateral that will support colleagues through a change, including but not limited to webcasts, toolkits, messaging packs, websites, etc.;
Managing multiple projects / priorities simultaneously, including how to establish priorities serving a diverse stakeholder group;
Bringing recommendations and ideas based on lessons learned / best practices to help guide our audiences through the change;
Pushing back on stakeholders in a productive way - offering alternative solutions that help them achieve their goals;
Understanding how to prioritize work and projects to meet deadlines / expectations, how and when to stop projects that do not have an ROI, and - importantly - knows how to have conversations with stakeholders about those decisions;
Building trusted relationships with a variety of stakeholders, including the ability to manage up, down and across the matrix to complete projects on time and with accuracy;
Sharing a point of view to team members and stakeholders that is audience-centric and grounded in communications industry-leading practices; and,
Preferring and desiring to collaborate, share knowledge and learn from colleagues and stakeholders.
A career in Firm Strategy and Communications, will provide you with the opportunity to establish effective communication programmes that promote and protect PwC’s vision, strategy, values, and purpose. You’ll focus on designing communication strategies that aid in implementing new policies and programmes and that will enhance the organisation’s relations with the community, public, government, shareholders, and employees.
Our Communications team combines expertise including corporate and issues communications, internal communications, change management, media relations, public affairs, digital and social communications and analytics. In PwC Communications, we don’t just create and amplify content, we are storytellers relentlessly dedicated to being strategic counselors, inspiring our people, growing and protecting PwC’s brand and creating business value that accelerates PwC’s strategy.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
Deal effectively with ambiguous and unstructured problems and situations.
Initiate open and candid coaching conversations at all levels.
Move easily between big picture thinking and managing relevant detail.
Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
Contribute technical knowledge in area of specialism.
Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
Navigate the complexities of cross-border and/or diverse teams and engagements.
Initiate and lead open conversations with teams, clients and stakeholders to build trust.
Uphold the firm's code of ethics and business conduct.
For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsseniormanager.