PwC Consulting Manager - TMT Customer Experience in San Jose, California
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We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.
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PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.
Across industries, our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Technology, Information, Communications & Entertainment Media (TICE) practice provides management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. TICE includes multiple sectors: Entertainment, Media & Communications, Private Equity, and Technology.
PwC's Customer Competency is one of the most distinctive providers of customer-centric business solutions. Focusing on Customer Strategy, Marketing, Sales, Service, and Pricing, we collaborate with our clients to reinvest in an organization where the customer is at the very center.
We use a value-based approach to getting inside the minds of real consumers, coupled with a quantitative DNA that lets us analyze these insights with an economic filter, all the while applying a digital engagement lens to stay relevant to today's empowered customer.
Our goal is to help our clients tackle the key strategic, organizational, operational and technological challenges as they relate to creating differentiated brand defining customer experiences, higher levels of loyalty, expanded market share, and generating sustainable revenue growth.
Minimum Years of Experience: 5
Minimum Degree Required: Bachelor's degree
Degree(s) Preferred: Master's degree
Demonstrates team leader abilities with a proven record of success managing projects requiring
-knowledge of conducting industry, market, competitive and value chain analysis
-developing market sizes, ROIs and business cases
-analyzing customer economics, business performance and cost to serve
-defining customer needs and purchase behaviors
-conducting customer segmentations and developing associated segment strategies and value propositions
-customer-facing capabilities and ability to perform a capability gap analysis
-developing customer centric operating models
-developing Go To Market models, including channel mix and partnerships, product/service bundling, sales organization models and value propositions
Demonstrates record of success building and sustaining client relationships using networking, negotiation and persuasion skills to identify potential new opportunities.
Demonstrates successful interactions with senior management in client organizations.
Prior experience in a consulting role within a managerial capacity.
Demonstrates proven extensive abilities and success managing a team around efforts with identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing, collection; and, preparing or coordinating complex written and verbal materials.
Demonstrates thorough management abilities as a leader of a project team that include the following:
-Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management; and reviewing the work of team members
-Leveraging customer strategy knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals;
-Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously for self and others
-Demonstrating self-motivation and responsibility for personal growth and development while mentoring junior members of the team.
-Utilizing analytical skills with the ability to translate complex problems into simple and actionable tasks.
-Drafting and presenting PowerPoint presentation decks
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.