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PwC PwC Technology - IT Services US (ITSCo) Linux Lead in San Jose, California

Specialty/Competency: IFS - Information Technology (IT)

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

This team has broad knowledge of the business functions to resolve critical and strategic business technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for adherence to Service Level Agreements for Level 2 and 3 application support services regardless of delivery source.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

4 year(s) of progressive roles managing IT operations quality control, process improvement, and compliance.

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Fields of Study :

Information Technology, Computer Systems Analysis, Management Information Systems

Certification(s) Preferred :

Linux Certifications (varied), ITIL certification

Preferred Knowledge/Skills :

Demonstrating extensive abilities and/or a proven record of success as a team leader by:

  • Hosting service operations, particularly in the realm of the Linux operating system;

  • Administrating/engineering advanced systems of multiple Linux flavors (Red Hat, CentOS, Ubuntu);

  • Scripting solutions to meet specific needs (i.e Bash, Python, etc);

  • Working knowledge of configuration management platforms (e.g. Puppet, Satellite, Ansible);

  • Administrating common cloud providers (Azure, GCP, AWS) and virtualization technologies (HyperV, VMware);

  • Demonstrating understanding and commitment to ITIL processes and standards;

  • Delivering cross-border global services and working in virtual teams;

  • Working with Leadership and team members maintaining a holistic view on IT infrastructure and displaying professional communication, judgment, analytical, and leadership skills;

  • Strategizing, configuring and ongoing operating system (OS) patching of supported Linux operating systems;

  • Operating system hardening in compliance with global security requirements;

  • Configuring baselines and security templates development and deployment;

  • Managing a life cycle of Linux operating system platform;

  • Overseeing workstream deliverables, including regular reporting, capacity, availability and regular SOPs reviews and updates;

  • Leading a team and any related outsourced functions, prioritizing work, ensuring that tickets are handled as per service level agreements (SLAs);

  • Participating in the GHS certification efforts (ISO27001, SOC-2 etc) and ensuring compliance with all processes and procedures;

  • Working with other teams to establish that IT Disaster Recovery plans are up-to-date and tested annually;

  • Working with project teams, TDAs and the applications teams implementing new operating systems standards;

  • Providing inputs for annual budget and tracking actuals vs. budget;

  • Identifying automation opportunities and driving continuous improvements;

  • Working with third-party service providers to establish quality and consistent delivery of service to published SLAs;

  • Working with Asset and Configuration Management across the GHS;

  • Maintaining compliance with Change Control Processes and adhering to standards and documentation;

  • Monitoring Service Desk systems (ServiceNow) and responding to issues that have been escalated to the GHS that are Linux related;

  • Working with other GHS Operations teams to establish that an IT Continuity plan is in place for Linux related core infrastructure and tested annually;

  • Collating of data and the distribution of daily and monthly operational reports as required;

  • Being responsible for awareness and compliance with all aspects relating to policy and guidelines of the Information Security Management System (ISMS), including but not limited to the Information Security Policy (ISP);

  • Creating, adopting and staying compliant with all processes and procedures relating to server technology and facilities to maintain certifications such as SOC-2 and BSI 27001;

  • Performing all related job functions following established processes and procedures in order to preserve the confidentiality of information hosted and managed by the PwC IT Service Co from unauthorized disclosure;

  • Protecting the integrity of information hosted and managed by the PwC IT Service Co. from unauthorized or accidental modification, and protect the accuracy and completeness of this information; and,

  • Being responsible for reporting any (known or suspected) breach in information security or policies.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.

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