PwC Assurance Innovation & Tech - Director, Tech Ops - Tampa, FL in Tampa, Florida

A career in our Innovation Development practice, within Innovation services, will provide you with the opportunity to help our clients' redesign, redefine, and redeploy their assurance and/or tax departments to be a strategic asset across the enterprise. You'll focus on assisting clients as they incorporate increased automation, machine learning, data & analytics, Open Source technologies into their processes to deliver better quality output and contribute more strategically to organisational decision making.

Our team helps our clients create a guided path to innovation by developing the right methods that generate insight based ideas, and to select, produce and commercialise the most valuable and viable results. You’ll focus on software driven innovation strategy, software technology diligence, operating model design, software product planning and management, and software architecture and cloud strategy.

Responsibilities

As a Director, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively lead the practise by setting strategy, drive the development of new business in the market, and provide technical advice across disciplines

  • Building strong networks within the firm to spot and capitalise on opportunities to get involved in projects that others are leading across a number of different business units and sectors

  • Identifying and discussing key issues with our clients to identify potential opportunities

  • Responsibility for a majority of day to day client communications

  • Responsibility to shape and deliver various projects that exceed the expectations of our clients and our own assignment quality criteria

  • Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team

  • Responsibility for management of engagement financials

  • Helping to grow and develop our team through hands on training and coaching

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Required Fields of Study :

Computer and Information Science, Management Information Systems, Computer Engineering, Statistics, Mathematics, Information Technology

Minimum Years of Experience :

8 year(s) Years of Experience

Required Knowledge and Skills :

Infrastructure operations and architecture experience

Preferred Qualifications :

Preferred Knowledge/Skills :

Demonstrates thought leader-level knowledge with, and/or a proven record of success directing efforts in the following areas:

  • Cloud based platforms

  • Technology Operations

  • Service Management

  • Incident Management

  • Monitoring

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas:

  • Engaging with technology specialists, operations staff, and technology team leadership;

  • Communicating to team leadership, business sponsors, and quality review groups to effectively and efficiently explain Technology Operations processes;

  • Developing strategies and leading tool and team selection for Technology Operations;

  • Leading a team of staff and third parties responsible for 24x7x365 operations;

  • Analyzing support queues and tickets to recommend and implement improvements; and,

  • Working closely with development leaders in the support of applications they develop.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.