PricewaterhouseCoopers Jobs

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PwC HR SSC People Tech Team - Workday Recruit Sr Associate in Tampa, Florida

Specialty/Competency: IFS – Human Capital (HC)

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.

  • Delegate to others to provide stretch opportunities, coaching them to deliver results.

  • Demonstrate critical thinking and the ability to bring order to unstructured problems.

  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.

  • Review your work and that of others for quality, accuracy and relevance.

  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.

  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

  • Use straightforward communication, in a structured way, when influencing and connecting with others.

  • Able to read situations and modify behavior to build quality relationships.

  • Uphold the firm's code of ethics and business conduct.

The HR Shared Services Center delivers transactional and strategic support across the entire human capital lifecycle. We are trusted advisors who deliver innovative and scalable human capital solutions. The team consists of 7 functional teams primarily based in Tampa, FL. The People Technology Team manages strategic projects and provides operational support for 25+ US & Mexico Human Capital systems, including technology implementation, optimization, data integrity and security,

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

2 year(s)

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Knowledge/Skills :

Demonstrates a thorough abilities and/or proven record of success in the following:

  • Working knowledge of Human Capital systems, processes and reporting;

  • Managing Stakeholders as well as the day to day projects or workstreams;

  • Possessing functional and technical knowledge of the various aspects of Workday;

  • Training, learning & education and/or knowledge management;

  • Possessing research, analytical & troubleshooting skills;

  • Demonstrating proficiency in use of relevant technology;

  • Working with confidential data;

  • Demonstrating attention to detail and dedication to quality in relation to data analysis and system troubleshooting;

  • Handling multiple, time-sensitive deliverables while focusing on the quality of work delivered to clients;

  • Escalating issues in a timely & efficient manner to supervisors and relevant stakeholders;

  • Demonstrating ownership and accountability over work products;

  • Translating technical processes into common language for a wide audience;

  • Communicating with impact to peer groups, leadership and stakeholders;

  • Adapting to a rapidly changing environment;

  • Working with demanding clients and assisting with stakeholder management;

  • Coaching and mentoring staff;

  • Possessing project management experience relating to project plan creation, identifying user requirements, user acceptance testing and producing recommendations to improve the end user experience;

  • Analyzing current and future technology or process needs and recommending enhancements and solutions;

  • Collaborating with people systems, IT managers, external vendor contacts, and process support managers to address more critical issues;

  • Possessing prior professional services experience;

  • Creating standard operating procedures, process maps, Frequently Asked Questions (FAQs) & Quick Reference Cards (QRCs);

  • Working knowledge in technologies such as Alteryx is required and, some Google scripting, UI Path, and data visualization tools preferred; and,

  • Managing high volume of tickets within the incident management system (ServiceNow and People Path).

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:


Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.