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PwC IT Operations Manager - Application Support in Tampa, Florida

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

Responsibilities

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above

  • Be involved in the financial management of clients

  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients

  • Contribute to the development of your own and team’s technical acumen

  • Develop strategies to solve complex technical challenges

  • Assist in the management and delivering of large projects

  • Train, coach, and supervise staff

  • Keep up to date with local and national business and economic issues

  • Continue to develop internal relationships and your PwC brand

This team has broad knowledge of the business functions to resolve critical and strategic business technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for adherence to Service Level Agreements for Level 2 and 3 application support services regardless of delivery source.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

4 year(s) of experience managing IT operations. Significant HC reporting/analytics experience in a fast-paced Hi-Tech Environment, preferably in the HR / L&D space. Proven experience of delivering support to a global user population.

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Fields of Study :

Information Technology

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success as a team leader in diagnosing and troubleshooting complex application problems, as well as leveraging tools and resources appropriately, to identify solutions that may or may not be already documented, which includes utilizing technical capabilities, analytical skills and application know-how including the following areas:

  • Providing support services to large, complex organizations and managing incidents;

  • Working in a global/virtual team environment;

  • Working in Application support with industry knowledge of ITIL service management principles;

  • Demonstrating technical understanding that spans multiple platforms and application level specialties of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems;

  • Understanding of Configuration Management, Change Management and Release Management;

  • Managing of multiple conflicting deadlines and competing priorities;

  • Identifying trends and escalating issues to the appropriate contacts;

  • Working collaboratively with the delivery lead and service manager/s, other members of the managed service, and individuals who support enabling technologies used by the service;

  • Exercising due diligence when assessing operational risks and proposing technical solutions that will meet service manager expectations;

  • Developing and maintaining technical processes, including supporting documentation, associated with the establishment and operation of specific collaboration services;

  • Developing and maintaining a current understanding of the technical architecture and designs associated with the cloud collaboration services delivered, and all relevant enabling technologies;

  • Defining and maintaining administrative processes that support existing and new collaboration services and capabilities;

  • Working experience with data analysis, visualization and dashboards is preferred;

  • Working knowledge of automation tools like RPA, Alteryx and Python is preferred; and,

  • Understanding of networking and firewall is preferred.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.

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