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PwC M&C SI&Ops - Process Improvement & Change Manager in Tampa, Florida

Specialty/Competency: IFS – Clients & Markets

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Sales and Marketing, within Internal Firm Services, will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You’ll focus on designing, developing, and implementing communication programmes and media events to promote and sell the PwC’s brand and services as well as contribute to and evaluating our pricing strategies in the marketplace.

Our Sales and Marketing Operations team is client centric and strategises to distinctively position PwC’s brand in the marketplace and facilitate long term revenue growth. As part of our team, you’ll help with the team to report, maintain, and analyse data within customer relationship management systems.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

4 year(s)

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success as a team leader:

  • Understanding of marketing, communications and sales operations to advise on and support desired behaviors;

  • Demonstrating experience with assisting individuals and groups with smoothly transitioning to a new future state, including process improvement and change management activities such as communication, process mapping, and stakeholder alignment;

  • Possessing problem-solving and negotiation skills;

  • Delivering innovative strategies, solutions, programs and materials; and,

  • Understanding of tools and tactics to develop strategies, manage projects, improve business processes and manage change.

Demonstrates extensive abilities and/or a proven record of success as a team leader:

  • Leading and coaching team members to achieve business and professional goals

  • Working with large teams on projects that include stakeholders from multiple functions;

  • Identifying and analyzing root cause issues, exploring opportunities and developing recommendations and strategies;

  • Working with key stakeholders, running feedback sessions, analyzing and summarizing insights;

  • Developing role and process mapping documentation, iterating and incorporating feedback to align stakeholders and make decisions;

  • Conducting impact assessments to understand how a change affects people, processes and technology;

  • Understanding communication development and writing with clarity and impact;

  • Developing and executing change management strategies and plans to transition people to future state;

  • Using digital tools to communicate and sustain change;

  • Building and strengthening relationships related to stakeholder management, influencing without authority, and anticipating the needs of stakeholders;

  • Connecting goals to desired behaviors and outcomes;

  • Utilizing storytelling to support and strengthen project objectives;

  • Translating technical discussions and requirements into business language and preparing slide decks for key stakeholders;

  • Demonstrating the ability to work with team management concepts and principles including facilitation skills, diplomacy, creativity, organization, strategic thinking and design;

  • Managing tasks and projects;

  • Adapting to a rapidly changing environment;

  • Working effectively within tight deadlines and firm schedules; and,

  • Understanding and applying problem-solving and negotiation skills.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: .

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.


Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.