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PwC Tax Call Center Specialist 4 in Tampa, Florida

A career in our Tax Service Delivery Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

Responsibilities

As a Specialist, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively support multiple work streams or project teams to execute against an existing project or work plan

  • Promote, manage and deliver the continuous improvement of activities and service delivery

  • Display effective organization skills, managing multiple and competing priorities and coaching others to improve these skills

  • Propose solutions to manage client expectations and managing the delivery of the solution

  • Display attention to detail in executing and reviewing work products to ensure the highest quality deliverables in the allotted timeframe

  • Integrate and synthesize information from multiple sources in order to analyze complex data and results, anticipate issues and solve problems

We’re leading the way as technology-enabled tax advisors who provide value through digitization, automation and increased efficiencies - all made possible by equipping our professionals to succeed in a world where transactions are faster, more complicated and require a deeper level of sophistication. PwC Tax provides unparalleled technical knowledge and specialization and industry insights, coupled with the One Firm knowledge that brings everything PwC offers to solve our clients’ needs.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Associate Degree

Required Fields of Study :

Accounting, Business Administration/Management, Finance, Economics, International Business, Management, Quantitative Finance, Computer and Information Science

Additional Educational Requirements :

Other STEM related fields of study may be considered

Minimum Years of Experience :

1 year(s) in call center

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Fields of Study :

Accounting, Finance, Computer and Information Science

Additional Educational Preferences :

Other business related fields of study may be considered (such as, Business Administration/Management, Economics, International Business, Management, Quantitative Finance). Job seekers may also be considered provided the anticipated and successful completion of a Bachelor Degree in Business Administration/Management, Computer and Information Science, or a STEM related equivalent field of study within 12 months of hire.

Preferred Knowledge/Skills :

Demonstrates some abilities and/or a proven record of success, as both an individual contributor and team member, with identifying and addressing client needs including:

  • Providing one-on-one tax counseling via phone, email, and occasionally in person;

  • Performing as a technical specialist in individual tax planning and individual income tax;

  • Understanding and communicating conceptual and technical ideas, including documenting call dialogues in writing and summarizing information succinctly;

  • Communicating effectively with clients in a verbal and written format;

  • Providing exceptional client service;

  • Demonstrating proven ability to effectively multi-task and pay attention to detail;

  • Producing high quality work in a deadline driven, fast-paced, changing environment;

  • Using a variety of technology applications to complete job responsibilities;

  • Demonstrating proven ability to work well independently and on teams, both locally and virtually;

  • Remaining current on individual tax law changes and tax planning knowledge; and,

  • Solving difficult problems and seeking assistance when necessary.

Demonstrates some abilities and/or a proven record of success performing tax compliance-related processes within a tax services delivery center, leveraging various technologies such as Microsoft Office suite, tax software programs, etc., preferably for a global network of professional services firms, including in the following areas:

  • Logging into the tax desk helpline;

  • Fielding tax technical questions from Financial Advisors;

  • Researching and developing answers to commonly asked questions to continually build our database of questions and answers;

  • Researching questions that you or team members are not able to answer;

  • Providing other tax desk support such as scheduled one-on-one tax calls and e-mail responses to questions submitted via email;

  • Attending training to increase tax technical knowledge;

  • Reviewing call recordings to assist with training needs and quality assurance;

  • Providing professional customer support that is world class;

  • Teaming with peers to learn from each other; and,

  • Contributing to special projects.

Experimentation with automation & digitization in a professional services environment including but not limited to: - open to using and learning new and existing technologies, and with experimenting with digitization solutions.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.

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