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PwC User Research & Usability Insights Leader- Commercial(PwC Labs) in Tampa, Florida

PwC Labs is focused on standardizing, automating, delivering tools and processes and exploring emerging technologies that drive efficiency and enable our people to reimagine the possible. Process improvement, transformation, effective use of innovative technology and data & analytics, and leveraging alternative delivery solutions are key areas of focus to drive additional value for our firm.

Within PwC Labs, our Commercialization team is focused on productizing emerging technologies and platforms and deploying them at scale across our client base. Our team is focused on all aspects of commercialization from product curation and development to defining the go-to-market strategy and ultimate deployment.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Arrange appropriate assignments and experiences to support others' learning and development.

  • Seek out different ways to use current and relevant technological advances.

  • Analyse marketplace trends - economical, social, cultural, technological - to identify opportunities and create value propositions.

  • Deploy methods to keep up with, and stay ahead of, new developments and ideas.

  • Offer a global perspective in stakeholder discussions and when shaping solutions/recommendations.

  • Drive and take ownership for developing networks that help deliver what is best for stakeholders.

  • Proactively manage stakeholders to create positive outcomes for all parties.

  • Uphold the firm's code of ethics and business conduct.

As the Director of User Researcher you will capture the needs of our business and emerging technology platforms by conducting interviews and translating them into personas, empathy maps, journey maps, and process/workflow maps. You will be responsible for communicating research findings and insights to design teams and leadership in clear, concise, and compelling ways.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Additional Educational Requirements :

In lieu of a Bachelor Degree, 12 years of professional experience involving techonology-focused process improvements, transformations, and/or system implementations

Minimum Years of Experience :

8 year(s)

Preferred Qualifications :

Preferred Fields of Study :

Computer Engineering, Computer and Information Science, Management Information Systems, Business Analytics, Business Studies

Preferred Knowledge/Skills :

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts including:

  • Establishing the UX research vision for our product;

  • Sharing tangible findings and prioritized recommendations regularly ensuring outcomes align to business goals;

  • Building our own research toolkit including interviews, surveys, concept studies, usability testing, ethnographic observations, card sorting, participatory design, etc;

  • Building, growing, and nurturing partnerships with product managers, designers, data scientists, customer operations, and engineers;

  • Thinking holistically about our product experience as we evolve our ecosystem;

  • Identifying and acting upon opportunities to support customer success and business goals through compelling user research;

  • Conducting and creating impact from your hands-on research;

  • Conducting interviews for internal stakeholders to understand the business vision and requirements;

  • Conducting POC interviews with users;

  • Facilitating workshops and conduct user testing;

  • Conducting research using interview, observational, and facilitation skills;

  • Gathering market research and industry patterns to help inform/inspire design for various features and functions across mobile and desktop experiences; and,

  • Conducting basic market research to inform product positioning and feature development.

Demonstrates thought leader-level knowledge and/or a proven record of success in:

  • Having a broad and deep understanding of qualitative and quantitative UX research methods, and experience with when and how to apply different methods;

  • Presenting to groups, creating compelling stories from data, and building relationships across interdisciplinary partners;

  • Having a genuine passion for finely-crafted user experiences that are both elegant and usable;

  • Having previously conducted a range of formative & interactive research, understanding varied UX Research methods and approaches, and have great expertise in Usability Testing;

  • Understanding underlying client business problems;

  • Demonstrating potential in developing and sustaining client relationships, preparing and presenting complex written and verbal materials;

  • Utilizing effectively written and verbal business communication skills within a professional business services environment, including interacting with clients and firm staff and/or management;

  • Communicating well with both technical and non-technical audiences;

  • Displaying proven teamwork and interpersonal skills with ability to influence cross-functional teams without formal authority;

  • Demonstrating an in depth understanding of business operations and procedures, as well as organizational, project management and leadership skills; and,

  • Working in a fast-paced, dynamic environment.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.