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PwC Managed Services – Client Support Lead - Salesforce Industries in United States

Specialty/Competency: Managed Services

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Application Managed Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship management.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.

  • Delegate to others to provide stretch opportunities, coaching them to deliver results.

  • Demonstrate critical thinking and the ability to bring order to unstructured problems.

  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.

  • Review your work and that of others for quality, accuracy and relevance.

  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.

  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

  • Use straightforward communication, in a structured way, when influencing and connecting with others.

  • Able to read situations and modify behavior to build quality relationships.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

3 year(s)

Preferred Qualifications :

Certification(s) Preferred :

Salesforce.com Certified Administrator, and/or Salesforce.com Certified Developer, Salesforce.com Certified Omnistudio Consultant, Salesforce.com Certified Omnistudio Developer, Salesforce.com Certified Industries CPQ Developer

Preferred Knowledge/Skills :

Demonstrates thorough abilities and/or a proven record of success as a team leader:

  • Demonstrating knowledge and acumen specific to understanding underlying client business problems and developing Salesforce Vlocity technology-enabled solutions that addresses the needs of large organizations, including the following areas: OmniScripts, DataRaptor, Integration procedures, and FlexCards;

  • Leading multiple work streams or project teams and helping develop strategy for work process;

  • Displaying attention to detail in executing and reviewing the work product of others to ensure quality standards are achieved;

  • Demonstrating some proven success and thorough abilities to learn and perform in functional and technical capacities, which includes the following areas: System application implementations or application management, software configurations or other related coding in the following CRM technological product suites: Salesforce.com, Vlocity, related integrations;

  • Understanding of software configuration, Mobile solutions, Apex coding, or Visualforce coding experience in Salesforce.com, Vlocity;

  • Understanding of third party integrations and functionality and impact of these integrations;

  • Utilizing PC applications (i.e. Microsoft Word, Excel, PowerPoint and Project) and business levels of fluency in multiple languages to write, communicate, facilitate, and present cogently, emphasizing the ability to capture effectively clients' needs and understand their systems enough to be able to translate those needs in to system functionality;

  • Producing deliverables within a diverse, fast paced environment, collaborate effectively across teams and juggle multiple projects and initiatives simultaneously;

  • Demonstrating some proven success and abilities as a team member: Understanding personal and team roles; Contributing to a positive working environment by building relationships with team members; Proactively seeking guidance, clarification and feedback; and providing guidance, clarification and feedback to less-experienced staff; and,

  • Demonstrating experience in the following sectors/industries: Energy & Utilities - Power & Utilities, Healthcare & Life Sciences (HLS) - Health Cloud, Payers, Providers, Medtech, Financial Services - Banking, Wealth & Asset Management.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisoryseniorassociate.

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