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PwC PwC Technology - Defect Manager in United States

Specialty/Competency: IFS – Internal Firm Services – Other

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Project Management team collaborates with PwC practice leaders to develop and deliver technology solutions. We provide project management oversight and collaborate with various project resources and vendors to ensure the appropriate methodology is followed, deliverable quality is high, and satisfaction is achieved. Simply put, you’ll solve business problems using technology, work with multiple teams concurrently, and be able to take pride in end to end ownership of a project.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

4 year(s) of progressive roles managing IT project management and strategy development.

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Fields of Study :

Management Information Systems

Certification(s) Preferred :

Project Management Professional (PMP) or Certified Scrum Master (CSM)

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success as a team leader overseeing the delivery of technology solutions using agile methods and both onshore and offshore providers including:

  • Working collaboratively in a dynamic, ambiguous environment with multiple competing priorities which requires self-motivation, discipline, organization, and a high attention to detail;

  • Possessing working knowledge and experience with Agile methodologies;

  • Collaborating with others to discover creative solutions to complex problems, which may require unique approaches, while maintaining standards and minimizing risk to the firm;

  • Possessing written, oral and listening skills with the ability to understand and act upon leadership guidance in work product and deliverables;

  • Having the ability to influence sponsors and stakeholders; and,

  • Managing multiple complex, concurrent projects and associated deliverables.

Demonstrates intimate abilities and/or a proven record of success as a contributor / leader in the following areas:

  • Participating in integrated planning across multiple technology pillars including development of high-level pillar strategy operational plans;

  • Addressing requests from PwC technology senior leadership for operational information across multiple pillars;

  • Developing leadership messaging for communications;

  • Preparing presentations to inform and influence leadership, stakeholders, committees etc.;

  • Managing issues across multiple pillars within the PwC technology organization;

  • Responding in a timely manner to completion of administrative / organizational deliverables;

  • Applying project management and agile knowledge to identify, escalate, and remove team impediments that jeopardize sprint goals;

  • Influencing project team members to identify and address project issues, including leadership and interdependent teams, and to promote self-directed teams by enabling open, transparent and clear communications;

  • Understanding and applying of Salesforce.com best practices, functionality, setup & configuration and general architecture;

  • Driving coordination of deployments with DevOps team;

  • Supporting in coordination of BAT for business users;

  • Supporting in identifying defects to be reviewed with the business;

  • Documenting defects to be included in weekly deployments; and,

  • Facilitating meetings with developers and business users, while capturing notes and next steps.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager .

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

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Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.

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