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PwC Quality and Performance Lead - Sr. Manager in United States

Specialty/Competency: Advisory - Other

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change.

Our team provides objective evaluation about the quality of software, validation of requirements, compliance with assurance standards, and risk of failure. These roles also provide frameworks, methodologies, and tools to support all aspects of quality assurance for technology products, software, and infrastructure.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.

  • Deal effectively with ambiguous and unstructured problems and situations.

  • Initiate open and candid coaching conversations at all levels.

  • Move easily between big picture thinking and managing relevant detail.

  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

  • Contribute technical knowledge in area of specialism.

  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.

  • Navigate the complexities of cross-border and/or diverse teams and engagements.

  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Additional Educational Requirements :

Bachelor's degree or in lieu of a degree, demonstrating, in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college.

Minimum Years of Experience :

5 year(s)

Preferred Qualifications :

Degree Preferred :

Master Degree

Preferred Knowledge/Skills :

Demonstrates intimate - level of abilities and/or a proven record of success as a team leader including the following areas:

  • Actively advocating and upholding the standards, best practices and protocols outlined in the PwC Digital Quality Assurance (QA) Framework;

  • Actively overseeing reviews of User Stories (functional and technical), identifying and helping bridge gaps in requirements particularly around use-cases and workflows (considers happy path, alternate paths, user-error, system-error workflows;

  • Collaborating with the Business Analyst/ Product Manager to obtain a thorough understanding of the application and the business being supported by the application. Working closely with the Solution Architect/ Technical Lead to understand the technical approach, technical specifications, non-functional requirements that are integral to the software application;

  • Guiding the QA Manager to author Agile Test Plans and Requirements Traceability by ensuring testing depth (# of test cases) and breadth (types of test cases) are commensurate with the number of story points/ complexity and effort intensiveness of the functionalities being developed and tested;

  • Managing the accuracy in estimation of user stories, creation of standardized and/or specific QA tasks to help justify estimations;

  • Demonstrating proficiency in formulation of QA Testing strategies based on the Product type/ phase/ technology and overall Business goals, leveraging expertise in use of tools such as JIRA, Azure DevOps;

  • Overseeing test-set peer-reviews, test-plan reviews, execution of test runs, logs and actively seeks quick resolution of bugs based on their severity and priority;

  • Participating in daily stand-up meetings, retrospectives, drives continuous improvement from conducting RCA (Root Cause Analysis) of Production bugs;

  • Offering User Acceptance Testing (UAT) support as needed;

  • Maintaining primary ownership of the QA environment(s), test data creation and works closely with Test Automation Engineers and Performance/Load Testers. Maintains transparency and predictability for the release by sharing test summary reports at the end of each sprint;

  • Conducting regular reviews of Quality Assurance Metrics such as DRE (Defect Removal Efficiency), Test Automation Coverage, Functional Test Coverage, and alerts the QA leader to any critical dependencies, risks or constraints and recommends remediation steps;

  • Maintaining and scaling-up of Test Automation Frameworks using tools such as Robot Framework, Apache JMeter, Selenium, Java/ Python;

  • Possessing experience with Performance Test Engineering, specializing in Appium for automation of test scripts for mobile platform devices; and,

  • Operating as the Technical SME for a team of Test Automation Engineers and Performance Test Engineers around strategy, implementation, tracking and continuous improvement of the Test Automation capabilities within the team.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: